Refund policy

Last updated: October 29, 2026

30-day returns

If you are not happy with your order, you can ask to return it within 30 days of delivery. Items should be unused and in the condition you received them. To start a return, email us at ciao.genius3@gmail.com with your order number, and we will reply with return instructions. Please do not send items back before you hear from us.

Damaged, wrong or lost items

If your order arrives damaged or defective, if we sent the wrong item, or if your package is lost on the way, email us one photo or a short description within 30 days of the expected delivery date. We will send a replacement or give you a full refund, whichever you prefer. You do not need to send anything back.

Returns for a change of mind

For returns that are not caused by a problem with the item, return shipping is paid by the customer. Once we receive and check the item, we refund the price of the item to your original payment method.

Refund timing

Approved refunds are issued within 5 business days. Your bank or card provider may take a few more days to show the refund on your statement. If you have not seen your refund after 10 business days, please contact us.

Personalized items

Items made with your name, date or custom text cannot be returned for a change of mind, because they are made just for you. They are fully covered if they arrive damaged, defective or incorrect.

Questions

Email ciao.genius3@gmail.com. A real person replies within 24 hours.